• Application Deadline:
• Position: IT Infrastructure Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Lagos


• Job Field ICT / Computer 
  

Job Description

• We are looking to hire an experienced IT Infrastructure Executive for one of our clients in the manufacturing Industry.


• The ideal candidate should be well-experienced in IT Infrastructure management to carry out all job responsibilities and other duties as may be required by the management.

Responsibilities

IT Support duties:

• Resolving IT support requests from employees, Answering employee questions regarding computer systems,


• Gathering and analyzing data to diagnose problems with computer systems


• Changing configurations, settings and permissions to fix computer issues,


• Generating sign ins for new hires during the on-boarding process, Installing new software and hardware drivers and updating existing ones as needed,


• Updating employees on the status of their service requests, Logging all service requests and updating tickets as needed


• Installing and configuring computer hardware, software, systems, networks, printers and scanners


• Monitoring and maintaining computer systems and networks


• Responding in a timely manner to service issues and requests


• Providing technical support across the company (this may be in person or over the phone)


• Setting up accounts for new users


• Repairing and replacing equipment as necessary


• Testing new technology


• Possibly training more junior staff members

Other Responsibilities include:

• Attending to user sites when required, mixture of remote & onsite support.


• Installing, configuring & updating of desktop applications


• Responding to tickets/request from users


• Supporting Microsoft office 365 suite & Windows


• Escalation of issues to next level of support

Requirements/Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field.


• Minimum of 6 years as IT Infrastructure


• Should have IT experience in installation & configuration of OS or software computer hardware, Printers, networking, CCTV, troubleshooting, managing asset, biometrics handling, etc.