• Application Deadline: Wed, 11 Sep 2024 00:00:00 GMT
• Position: Senior Manager for Hospitality


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Administration / Secretarial  , Hospitality / Hotel / Restaurant 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Job Details

• Oversee daily operations: Manage the day-to-day operations of the hotel, resort, or restaurant, ensuring everything runs smoothly and efficiently.


• Guest experience: Ensure that guests receive outstanding service from the moment they arrive until they depart. Handle guest complaints and resolve issues in a timely and professional manner.


• Staff management: Recruit, train, and supervise staff, including front desk, housekeeping, food and beverage, and other departments. Foster a positive work environment and promote teamwork.


• Quality control: Monitor the quality of services provided, including cleanliness, food quality, and customer interactions. Implement and maintain high standards across all departments.


• Budget management: Prepare and manage budgets, control costs, and monitor financial performance. Ensure that revenue targets are met and expenses are kept within budget.


• Marketing and promotions: Collaborate with the marketing team to develop and implement promotional campaigns, special events, and packages to attract and retain guests.


• Compliance and safety: Ensure that the facility complies with all health, safety, and legal regulations. Maintain up-to-date knowledge of industry standards and implement best practices.


• Inventory management: Oversee inventory of supplies, food and beverage stock, and equipment. Ensure that all items are ordered and stocked appropriately.


• Customer feedback: Regularly review guest feedback and surveys to identify areas for improvement and implement changes as needed.


• Reporting: Prepare regular reports on financial performance, staff productivity, guest satisfaction, and other key metrics for senior management.