• Application Deadline:
• Position: Receptionist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Administration / Secretarial 
  

Job Description

• We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team.


• You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.

Responsibilities

• Greeting guests on arrival to the hotel and making them instantly feel at ease


• Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant


• Taking bookings by phone, email or walk ins and recording all details in our online system


• Providing advice and information about local attractions, restaurants and transport options


• Creating final bills at check-out and processing payments


• Helping guests with special requests, for example wake-up services and taxi bookings


• Taking messages and passing them on to guests promptly


• Dealing with guest complaints or issues in a timely and professional manner


• Liaising with housekeeping staff to ensure rooms are available for check-in

Requirements

Essential:

• Previous customer facing experience


• Smart, professional appearance


• Excellent customer service skills including telephone manner


• Experience using hotel booking system

Desirable:

• Experience working in a luxury hotel.