Receptionist at Emmix Global Limited

Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
1 year ago

Additional Details

Job ID
99649
Job Views
61

Job Description



Job Description



  • We are looking for a friendly and enthusiastic hotel receptionist to join our front of house team.

  • You will be responsible for running an efficient reception area, managing bookings and ensuring a pleasant and warm experience for our guests.


Responsibilities



  • Greeting guests on arrival to the hotel and making them instantly feel at ease

  • Processing check-ins and explaining key facilities within the hotel including the fitness centre and on-site restaurant

  • Taking bookings by phone, email or walk ins and recording all details in our online system

  • Providing advice and information about local attractions, restaurants and transport options

  • Creating final bills at check-out and processing payments

  • Helping guests with special requests, for example wake-up services and taxi bookings

  • Taking messages and passing them on to guests promptly

  • Dealing with guest complaints or issues in a timely and professional manner

  • Liaising with housekeeping staff to ensure rooms are available for check-in


Requirements

Essential:



  • Previous customer facing experience

  • Smart, professional appearance

  • Excellent customer service skills including telephone manner

  • Experience using hotel booking system


Desirable:



  • Experience working in a luxury hotel.


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