• Application Deadline:
• Position: Porter


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

Job Description

• We are looking for a Porter to serve as the first point of contact to assist our guests.


• Porter responsibilities include carrying guests’ luggage ETC.


• To be successful in this role, you should be able to manage various tasks on a daily basis to ensure great customer service and that our operations run smoothly.


• Keep in mind that our Porter position requires working in shifts, occasionally on weekends or evenings.


• Ultimately, you’ll ensure our building is safe, clean and inviting.

Responsibilities

• Carry and label guests’ luggage with tags


• Ensure building entrance is free of clutter at all times


• Direct guests to the reception area or the appropriate office/room


• Arrange taxi services upon request


• Report damages, call technicians and monitor repairs


• Greeting guests and carrying luggage to and from their room


• Showing guests to their room and explaining the facilities


• Taking and delivering messages to guests


• Looking after keys and left luggage


• Answering guests’ questions about the hotel and local points of interest


• Arranging transport and making restaurant and theatre bookings for guests


• Covering the reception desk, dealing with enquiries by phone and face-to-face


• Using the computer to check in guests arriving late, and check out those leaving early


• Preparing and delivering late night snacks to guests’ rooms


• Collecting and delivering the morning papers


• If there is a fire or emergency making sure that guests are evacuated safely.


• Follow evacuation rules in case of emergencies.

Requirements and Skills

• Previous work experience as a Porter


• Hands-on experience


• Good physical condition, stamina and strength (e.g. to lift heavy equipment and luggage)


• Familiarity with security regulations


• Solid verbal communication skills to interact with cleaning staff, technicians and customers


• Availability to work in shifts and flexible schedules.