• Application Deadline:
• Position: Customer Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Oversee the interactions between customers and key team members.


• Use CRM and ERP systems to manage relationships internally and externally.


• Development and nurturing of customer retention plan.


• Oversee and manage all existing and unsatisfied clients.


• Supervise all activities related to our maintenance services.


• Developing plans that will ensure high profitability for our maintenance activities.


• Creating and maintaining documentation on processes, policies, application configuration and help-related matters.


• Analyzing data and creating reports for insights into team operations and productivity.


• Reaching out to big industry players in fish importation.


• Drafting and executing a robust after sales maintenance plan that will woo big players in the fishery industry into the Organization’s maintenance/service net.


• Ensuring 0 tolerance to customer’s dissatisfaction.


• For gender equality, qualified female candidates are encouraged to apply.

Educational Qualifications

• First Degree in Social Sciences, Economics, Marketing with 3 - 5 years experience.

Skills:

• Attention to Detail


• Proven customer support experience.


• Ability to multi-task, prioritize and manage time effectively.


• Familiar with CRM and ERP systems and practices.


• Strong phone contract handing skills and active listening.


• Resolving Conflicts.


• Data management understanding.