• Application Deadline:
• Position: Customer Service Representative II


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Job Description

• As a Customer Service Representative, the candidate will be the first point of contact for our customers, providing timely and effective assistance via phone, email, and chat.


• Your primary goal will be to ensure customer satisfaction by addressing inquiries, resolving issues, and offering information about our products and services.

Responsibilities

• Handle customer inquiries via phone, email, and physically in a professional and courteous manner.


• Provide accurate information about products and services.


• Resolve customer issues promptly and efficiently.


• Maintain detailed and accurate records of customer interactions.


• Collaborate with other departments to address and resolve complex issues.


• Stay up-to-date with product knowledge and company policies.


• Proactively identify opportunities to improve customer satisfaction.

Requirements

• Bachelor's Degree / HND.


• 1 - 3 years of work experiencein a customer service role.


• Excellent communication and interpersonal skills.


• Strong problem-solving abilities.


• Ability to work independently and as part of a team.


• Proficiency in using customer service software and Microsoft Office Suite.


• Ability to multitask and manage time effectively.