• Application Deadline: Fri, 20 Sep 2024 00:00:00 GMT
• Position: Client Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

Job Summary

• Responsible for managing relationships with clients, ensuring that their needs are met, and providing efficient and high-quality service.


• Serve as the primary point of contact for clients, addressing inquiries and providing prompt, accurate responses.


• Build and maintain strong, long-lasting client relationships.


• Understand the client’s business needs and ensure services are aligned with their goals.


• Ensure timely delivery of services in accordance with agreed terms.


• Monitor service levels and handle any escalations or service-related issues.


• Collaborate with internal teams to address and resolve client concerns efficiently


• Respond to customer queries and resolve issues via email, phone, or in-person meetings


• Prepare and submit reports on client activities, feedback, and service performance.


• Assist in maintaining an updated client database and relevant documentation.


• Gather and analyse client feedback to improve the quality of service

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field.


• Experience: Minimum of 2-3 years in a client-facing or customer-service role.


• Strong verbal and written communication skills.


• Excellent problem-solving abilities.


• Ability to manage multiple clients and tasks simultaneously.


• Proficiency in Microsoft Office Suite.


• High attention to detail and organizational skills.