Job Description
Job Responsibilities
Cashier Service:
- Receive cash from customers and create receipts on the system.
- Ensure physical cash tallies to total receipts list daily, before transfer of cash and sales records to the Store Supervisor.
- Engage customers in a bid to Cross Sell Miniso Product.
- Take records of all customer inquiries and complaints.
- Keep duplicate receipts and records of all sales and cash transactions.
Customer Service:
- Serve as the first line customer interface and company representative. Consequently; must endeavour to always be courteous when relating with customers irrespective of the situation or aggravation.
- Make a detailed enquiry of the customers’ demands before making and recommendations to the customer.
- Must be attentive to customers’ complaints and questions, providing detailed information on the functionality of Miniso Products.
Loss Prevention & Security:
- Ensure all security policies and protocols are adhered to.
- Closely monitor the activities of all customers and other staff members to avoid theft.
- Ask to see customer receipts and purchased items, so as to ensure the purchased items on the receipt tally with the number of items in the customer carrier bag.
- Ensure that customers who place their bags in our custody when entering the store receive their bags in the same state, when exiting the store.
Product Restock and Display:
- Ensure products are properly displayed on the shelves.
- Accurate receipt and confirmation of goods delivered from the warehouse.
- Ensure cleanliness of the store and products.
Requirements
- Minimum of O’level or OND certificate.
- Should live in close proximity to the job location.
- Minimum of one-year work experience in a retail store.
- Computer Savvy.
- Good work ethics with a high level of integrity.
- Excellent Customer Service Skills.
- Good Problem-Solving Skills.
- Strong Interpersonal Skills.
- Excellent Numeric Skills.
- Good Oral & Written Communication Skills.