Senior Channel and Partnership Manager at The Concept Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 months ago

Additional Details

Job ID
111105
Job Views
45

Job Description






Job Summary




  • The Senior Channel & Partnership Manager plays a critical role in driving the strategic vision of the company’s digital channels by managing third-party service providers, ensuring operational efficiency, and optimizing these channels for business growth.

  • This role requires a proactive leader who can manage vendor relationships, oversee digital channel performance, and ensure the seamless integration of digital platforms into the company's ecosystem.

  • Reporting directly to the Head of Business Operations, the Channel & Partnership Manager will also collaborate with various internal teams to ensure alignment with business objectives and regulatory requirements.



Job Scope




  • The Senior Channel & Partnership Manager will be responsible for overseeing and optimizing the company’s digital channels, ensuring the smooth integration and operation of third-party services tied to key platforms such as the Wealth Management Portal, Credit Portal, USSD, and other digital sales channels.

  • This role involves managing relationships with internal and external stakeholders, including vendors and cross-functional teams, to ensure the success of the company's digital offerings.

  • The manager will also ensure regulatory compliance and work closely with product and business teams to maximize the efficiency and growth of digital channels.



Duties & Responsibilities 

Channel Management:




  • Oversee the performance of the company’s digital channels (Wealth Management Portal, Credit Portal, USSD, etc.) and ensure they are fully optimized for business growth and operational efficiency.

  • Continuously evaluate the performance of these channels and provide recommendations for improvements.

  • Ensure seamless integration and operation of third-party services with the company’s platforms.



Partnership & Collaboration:




  • Build and maintain strong relationships with both internal teams (Product, IT, Business Operations) and external vendors to ensure smooth channel operations.

  • Act as a liaison between the company and third-party vendors, ensuring that SLAs (Service Level Agreements) are met.



Vendor Relationship Management:




  • Manage relationships with third-party vendors and outsourced software/application providers.

  • Ensure timely updates, integrations, and issue resolution with vendors to ensure smooth operations of digital channels.

  • Negotiate contracts and agreements with third-party service providers.



Regulatory Compliance:




  • Ensure that all digital channels comply with industry regulations and internal policies.

  • Work closely with legal and compliance teams to ensure that all partnerships and operations align with relevant regulatory standards.



Channel Optimization:




  • Continuously review and optimize the company’s digital channels to ensure they are aligned with the company’s business goals.

  • Drive efficiency through improved integration and utilization of digital platforms.

  • Identify and mitigate risks in the operation of digital channels.



Reporting & Analytics:




  • Provide detailed reports on the performance of digital channels, including key performance indicators (KPIs) such as uptime, transaction success rate, and user engagement.

  • Conduct data analysis to identify trends, opportunities, and areas for improvement.

  • Present insights and performance metrics to senior leadership.

  • Any other tasks as assigned by the line manager.



Qualifications / Requirements




  • Bachelor’s Degree in Business, Information Technology, or a related field. An MBA or equivalent qualification is a plus.

  • 7+ years of experience in digital channel management, vendor relationship management, or a similar role within a technology-driven organization.

  • Proven experience managing third-party vendors and optimizing digital channels for business growth.

  • Strong knowledge of the financial services industry and its regulatory requirements.

  • Proficiency in project management tools and methodologies.



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