• Application Deadline:
• Position: Sales Force Automation Specialist



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 3 years



• Location Lagos




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Job Description

SFA( Sales force automation) Management in NIGERIA

• Data Owner for all Distributors Sales Rep, Retail Outlet Master, Wholesalers Mapping , channel mapping.


• ASSABIL app training for salespeople and supervisors (lots of time in the field to properly train them individually)


• Technical support in case of challenges using ASSABIL by sellers


• ASSABIL Backoffice set-up and training for distributors


• Technical support in case of problems using ASSABIL Backoffice by distributors


• Creation / modification / update of the customer database (POS)


• Creation / modification / update of the daily routes of the in ASSABIL


• Creation / modification / update of BIC products & selling prices


• Creation / modification / update of promotions


• Capturing master data from multiple sources and integrating into an operational data store for replication to other destination systems if possible.


• Manage the quality of data, consistent classification and data-reconciliation issues. [Ex: Creating and Updating]


• Weekly/Monthly Master data cleansing activities. [Ex: Weekly outlet master reconciliation report, Dormant Customer Review]


• Configure and maintain the SFA phones for sales representatives,


• Train the sales representatives and distributors,


• Provide troubleshooting support in case of issues,


• Update price lists when necessary,


• Create new products in the SFA tool,


• Create and update the sales representatives' routes,


• Create and update questionnaires for merchandisers

Integrity of Data

• Ensure integrity of all data in the Assabil


• Secondary sales data reconciliation is done between systems & sign off at the end of each period.


• Ensure all monthly sales related data are transmitted by Distributors and are fully available in SFA by closing dates.


• Manage SFA/Assabil user logins (Create, Update) for the top Management


• Manage all information field operation CRM related complaints from the end users and solve them open path to fast & accurate information in data base.


• Sales Reports template creation into a meaningful dashboard through Power BI

Sales Tools Management

• Owner of all Smart phone data base Phone Ids vs User name and phone number (Excel file to be updated)


• Smart phones subscriptions provider management- data usage vs cost per phone


• Configuration of telephones for salespeople and supervisors

Sales Team Bonus calculation/ Customer Year End Rebate

• Generate the sales team performance from Assabil and share it with respective Sales Managers for alignment


• Prepare the year end rebate Actual budget for payment approvement based on signed trade terms


• Manage all sales related data Claim from trade and sales force


• Work with Regional Sales Managers to ensure 100% accuracy of all sales made outside the SFA Assabil


• Support Customer service to obtain additional secondary sales data needed

Information Reporting

• Publish IMS sales reports for top management and field sales team to monitor target vs achievement both in area level and category wise.


• Update the customer classification in SFA according to performance/relocation


• Track the deployment of all POSM in the trade, provide monthly reports


• Secondary Sales target vs achievement for sales Managers to monitor performance vs target/category /channel/region


• Monitor daily stock Inventory in Distributor, Area & region.


• Conduct Customer ranking and evaluation

Key Performance Indicators / Key Figures

• Secondary Sales Report


• Customer daily Stock Inventory


• POS sales hierarchy based on performance


• Monitor the sales KPIs – Strike Rate Average Basket Product Product performance at Point of purchase


• Sales Performance/region/channel/category

Candidate Profile: Qualifications / Technical Skills

R= Required D = Desired

Simple Criteria

• R - At least 2-3 years in a Sales Information Management System preferably in FMCG Industry


• R - Perfect knowledge of Microsoft operating systems, especially POWER BI


• R- Proficiency in SFA tools, with the ability to configure and customize them according to needs. Knowledge of CRM, ERP tools, and cloud environments


• D - Some sales experience would be beneficial

Complex Criteria

Professional skills:

• R - Business and results oriented with proven negotiation skills


• R - Be able to identify new sales opportunities (new customers, new segments)


• R - Hard working, rigorous, well organized and able to work autonomously


• R - Good business acumen (understanding of our business model involving different stakeholders from brand to distributors to retailers/trade to consumers)


• D - Capacity to deal with reporting and meet tight deadlines


• D - Analytic, accurate and quick interpretation of figures

Personal skills:

• R - A self-starter, working under their own initiative... and a completer/finisher


• R - Ability to analyze and provide clear recommendations


• R - Build strong relationships with both key external and internal customers


• R - Energy and passion for achievement of own commitments and delivering company objectives

Previous / Professional Experience

• A minimum of 3 years of experience managing an SFA or CRM solution, with a solid understanding of business processes, and 1-2 years of experience in a Sales Information Management System, preferably in the FMCG industry

Additional Information

• IT degree / advanced degree preferred


• Software engineering skills


• Architecture design, systems


• System design / development integration


• General database admin


• DTS / BCP / ISQL


• Query construction


• Understanding of architecture / features


• Use of WL Analyst


• SQL , database


• Valid driving license


• No direct people management.


• Speaks fluent English. Knowledge of local language(s) a plus.


• Ready to travel intensively within the assigned territory and work on the field (70% of the time)


• International mobility a plus