• Application Deadline:
• Position: Operations Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Administration / Secretarial 
  
  

Job Description

• FMR is seeking a highly skilled and experienced Operations Manager to oversee the daily operations of our client restaurant. 


• The ideal candidate will be responsible for ensuring smooth service, managing staff, maintaining high-quality standards, and optimizing operational efficiency. 


• This role requires strong leadership, problem-solving skills, and a customer-first mindset.

Responsibilities

Operations & Efficiency:

• Oversee daily restaurant operations to ensure seamless service.


• Implement and improve operational procedures to enhance efficiency and reduce costs.


• Monitor food and beverage inventory, ordering supplies as needed.


• Ensure compliance with health, safety, and sanitation regulations.

Staff Management & Training:

• Recruit, train, and supervise restaurant staff, including front-of-house and back-of-house teams.


• Schedule shifts and ensure adequate staffing levels.


• Conduct performance reviews and provide coaching for employee development.


• Handle staff conflicts and resolve issues professionally.

Customer Experience & Service Quality:

• Maintain high customer service standards and address customer concerns promptly.


• Monitor and respond to guest feedback to enhance satisfaction.


• Ensure food presentation and service align with brand standards.

Financial Management:

• Assist in budgeting, forecasting, and cost control measures.


• Track daily sales, monitor expenses, and analyze financial reports.


• Identify opportunities to increase revenue and reduce waste.

Marketing & Business Growth:

• Work with marketing teams to promote the restaurant and drive sales.


• Develop strategies for customer retention and loyalty programs.


• Organize special events or promotions to attract new customers.

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).


• Minimum 3-5 years of experience in restaurant management or operations.


• Strong leadership and problem-solving skills.


• Excellent communication and interpersonal abilities.


• Proficiency in restaurant management software and POS systems.


• Ability to work in a fast-paced environment and handle pressure.