• Application Deadline:
• Position: Call Center Manager (Head- Retention and Customer Operation)



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 5 - 8 years



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• We are seeking an experienced Call Center Manager (Head – Retention & Customer Operations) to lead and optimize call center operations in Ikeja, Lagos.


• This role has full ownership of Customer Retention, Churn Reduction, and Win-back KPIs and will be directly responsible for improving customer loyalty, lifetime value, and operational performance.


• The ideal candidate will have proven experience driving retention-focused metrics within a high-volume service environment.

Requirements

• 5 – 8 years’ experience in call center or customer operations, with leadership responsibility


• Proven track record managing retention and churn KPIs


• Strong analytical skills and experience using performance data to drive decisions


• Demonstrated success leading and developing high-performing teams


• Excellent communication and stakeholder management skills


• Telecom or high-volume service industry experience is an advantage.