• Application Deadline:
• Position: Security Solutions Success Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 4 - 7 years



• Location Lagos




• Job Field ICT / Computer 
  
  

Role Overview

• The Security Solutions Success Manager will serve as the strategic point of contact for assigned customers, ensuring alignment between customer business objectives and delivered managed security services.


• The role focuses on driving adoption, value realization, retention, and growth across the MSSP portfolio. Must experience within cybersecurit.

Key Responsibilities

• Act as the primary trusted advisor for customers, aligning security services with business, risk, and compliance objectives.


• Lead customer onboarding and enablement, ensuring rapid adoption of MSSP offerings


• Deliver executive-level service reviews, presenting performance metrics, security insights, risk posture, and actionable recommendations.


• Develop and execute customer success plans to drive service adoption, satisfaction, retention, and expansion.


• Partner with SOC, engineering, and OEMs to resolve issues efficiently and continuously improve service delivery


• Manage and escalate critical customer issues with urgency, maintaining clear communication until resolution.


• Identify upsell and cross-sell opportunities, supporting renewals and expansions in collaboration with sales and account management.


• Contribute to the development and scaling of customer success processes, playbooks, and operating frameworks.


• Mentor junior team members, sharing best practices and supporting capability development.


• Drive customer advocacy by identifying references, testimonials, and case study opportunities.


• Stay current on cybersecurity trends, MSSP market developments, and evolving customer needs to provide informed guidance and thought leadership.

Required Experience & Qualifications

• 4 - 7 years experience in Customer Success, Account Management, Consulting, or Service Delivery within cybersecurity, MSSP, IT services, or SaaS environments.


• Strong understanding of managed security services and core cybersecurity concepts (SOC operations, SIEM, IR, vulnerability management, compliance).


• Proven experience engaging senior stakeholders and presenting at executive level.


• Demonstrated ability to manage complex customer relationships and drive measurable outcomes.


• Strong collaboration, communication, and problem-solving skills.


• Experience working cross-functionally with technical, sales, and operations teams.