• Application Deadline:
• Position: Head of Customer Care(e-commerce)



• Job Type Full Time , Onsite



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Lagos




• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  
  

We are seeking an experienced and results-driven Head of Customer Care(e-commerce)to lead, manage, and scale our online sales operations. The ideal candidate is a strong leader with a proven track record in e-commerce customer care/sales performance, team management, revenue growth, and operational excellence.

KEY RESPONSIBILITIES

• Lead and manage the e-commerce telesales team (Telesales Agents, and other sales staff).


• Improve sales scripts, objection handling frameworks, and upselling strategies


• Ensure proper follow-up systems for leads, pending confirmations, and delivery coordination.


• Oversee CRM usage, sales tracking, and reporting accuracy.


• Conduct regular training sessions, performance reviews and strategy meetings.


• Build a high-performance culture focused on discipline, ownership, and results.


• Identify operational gaps and implement structured sales SOPs.


• Collaborate with other department - Operations, Delivery Agents, Marketing Warehouse to achieve set targets.


• Provide customer insights to management for product and pricing improvements.

QUALIFICATIONS

• HND/BSC/BA in sales, customer relationship management or any related field


• Minimum of 3–5 years experience in sales, with at least 3 years in e-commerce


• Proven track record of managing and scaling a high-performing sales team.


• Strong understanding of CRM systems and performance metrics.


• Excellent leadership, sales, and communication skills.


• Strong analytical and problem-solving ability.


• High level of accountability, discipline, and results orientation.