• Application Deadline:
• Position: Customer Care Officer



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The ideal candidate will be responsible for making outbound calls, providing information, conducting surveys, and ensuring smooth communication with clients, customers, and stakeholders.


• This role requires strong communication, coordination, and data management skills to deliver exceptional customer service and support business objectives.

Key Responsibilities

• Make outbound calls to provide information, gather feedback, and conduct surveys.


• Maintain accurate records and update communication databases.


• Coordinate with departments to resolve customer inquiries and ensure seamless processes.


• Enter and analyse communication data, generating reports as needed.


• Address customer issues professionally, ensuring high satisfaction.


• Adhere to company policies, compliance standards, and core values.


• Conduct KYC and onboarding of new customers into the buy now and pay later scheme.

Requirements

• BSc / HND qualification in Business Administration, Communications, or related fields


• Must have completed NYSC.


• Excellent verbal and written communication skills.


• Strong interpersonal and problem-solving abilities.


• Proficiency in Excel/Google Sheets, Smartsheet, and databases.


• Highly organized, presentable and detail-oriented


• Demonstrated values of customer focus, respect, integrity, ownership, and empowerment.