• Application Deadline:
• Position: Outlet Manager



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 3 - 5 years



• Location Delta




• City Warri




• Job Field Sales / Marketing / Retail / Business Development 
  
  

Main Function

• The Outlet Manager is responsible for overseeing the daily operations of the outlet to ensure smooth service delivery, efficient staff performance, and achievement of business targets.


• The role involves managing staff, monitoring sales, maintaining service standards, and ensuring customer satisfaction.


• The ideal candidate must be a strong leader with good business sense, able to manage people, processes, and performance in a fast-paced environment.

Responsibilities

Outlet Operations Management:

• Oversee the daily operations of the outlet.


• Ensure smooth opening and closing of the outlet.


• Monitor service quality and ensure standards are maintained at all times.


• Ensure compliance with company policies and procedures.

Staff Supervision & Leadership:

• Supervise outlet staff and allocate daily duties.


• Monitor staff attendance, punctuality, and performance.


• Train, coach, and motivate staff to improve productivity.


• Handle staff issues and escalate serious matters to management.

Sales & Performance Management:

• Monitor daily sales performance and targets.


• Implement strategies to increase sales and customer retention.


• Ensure proper customer service and complaint resolution.


• Report sales activities and performance to management.

Customer Service & Experience

• Ensure customers receive quality service at all times.


• Handle customer complaints and ensure timely resolution.


• Maintain a positive brand image and professional environment.

Inventory & Stock Control:

• Monitor stock levels and prevent shortages or overstocking.


• Ensure proper handling and storage of inventory.


• Work closely with store/inventory staff for stock requests.


• Report discrepancies or losses immediately.

Reporting & Administration:

• Prepare daily and weekly operational reports.


• Maintain records of sales, staff schedules, and incidents.


• Communicate effectively with management on outlet performance.

Experience / Qualifications

• HND / BSc in Business Administration, Management, Marketing, or related field.


• 3 – 5 years experience in retail, hospitality, or outlet management.


• At least 1 – 2 years in a supervisory or leadership role.


• Experience managing teams and business operations is required.

Competencies / Skills:

• Strong leadership and people management skills.


• Good understanding of sales and customer service.


• Ability to work under pressure and meet targets.


• Strong communication and problem-solving skills.


• Basic reporting and computer skills.


• Good organizational and time management skills.

Behavioural Qualities / Other Competences:

• Responsible, disciplined, and reliable.


• Results-driven and business-oriented mindset.


• Professional appearance and attitude.


• Calm and decisive under pressure.


• High level of integrity and accountability.