Job Description
Main Function
- The Cashier is responsible for handling customer transactions accurately, managing cash and electronic payments, and ensuring smooth checkout operations.
- The role supports customer service delivery by maintaining professionalism, accuracy, and financial integrity.
- The ideal candidate must be honest, detail-oriented, and able to work efficiently in a fast-paced environment.
Responsibilities
Transaction Handling:
- Process customer payments accurately (cash, POS, transfers).
- Issue receipts and ensure correct change is given.
- Handle refunds and voids according to company procedures.
Cash Management:
- Balance cash at the beginning and end of each shift.
- Maintain proper cash records and transaction logs.
- Report discrepancies immediately.
Customer Service:
- Greet customers politely and assist with inquiries.
- Handle customer complaints professionally.
- Maintain a positive brand image.
System & Record Keeping:
- Operate POS systems correctly.
- Maintain daily transaction reports.
- Ensure proper documentation of sales.
Security & Compliance:
- Prevent fraud and theft.
- Follow company cash handling policies.
- Maintain confidentiality of financial information.
Experience / Qualification
- Minimum of SSCE; OND/HND is an advantage.
- 1 – 3 years experience as a Cashier or in a similar role.
- Experience in retail or hospitality is preferred.
Competencies / Skills:
- Strong numerical and attention-to-detail skills.
- Basic computer and POS system knowledge.
- Good communication and customer service skills.
- Ability to work under pressure.
- High level of honesty and integrity.
Behavioural Qualities / Other Competences:
- Reliable and trustworthy.
- Calm and professional.
- Well-groomed and presentable.
- Responsible and disciplined.