• Application Deadline:
• Position: Junior Software Implementation & Support Consultant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience



• Location Lagos




• Job Field ICT / Computer 
  
  

Job Description

• We are seeking a motivated and detail-oriented Software Implementation & Support Consultant to support software implementation projects and provide ongoing client assistance post go-live.


• This is an entry-level role ideal for candidates with 1–2 years of experience in software support, SaaS environments, IT services, or business systems.


• The role focuses on assisting with implementation activities, system configuration, user support, and ensuring a smooth client experience.


• You will work closely with senior consultants and cross-functional teams while building expertise in our software platform and client workflows.

Key Responsibilities

Implementation Support:

• Assist in software implementation projects for new clients


• Participate in discovery sessions to understand client processes


• Support system configuration and setup


• Assist with data imports and system testing


• Help prepare documentation and go-live materials

Post-Implementation Support:

• Provide first-level functional support to clients


• Troubleshoot system usage issues and escalate when necessary


• Support clients with configuration adjustments and minor updates


• Maintain accurate documentation of client requests and resolutions.

Client Training & Communication:

• Support user training sessions and onboarding activities


• Create and update user guides and FAQs


• Communicate clearly with clients regarding system functionality and best practices

Internal Collaboration:

• Work with senior consultants on complex implementations


• Coordinate with technical teams for issue resolution


• Contribute to internal process improvements

Preferred Qualifications

• B.Sc / HND in Computer Science / Accounting


• Experience working with business software (ERP, CRM, HRIS, etc.)


• Basic understanding of databases, reporting, or data imports


• Familiarity with Excel or data analysis tools


• Exposure to client-facing roles


• Bachelor’s degree in IT, Business, Computer Science, or related field

Core Competencies:

• Customer Service Orientation


• Analytical Thinking


• Technical Aptitude


• Process Understanding


• Time Management


• Team Collaboration

Ideal Candidate Profile

The ideal candidate:

• Is eager to learn and grow into a senior consultant role


• Is comfortable working with both systems and people


• Can explain software functionality in simple terms


• Takes ownership of assigned tasks


• Is proactive and solutions-oriented.