• Application Deadline: Fri, 20 Mar 2026 00:00:00 GMT
• Position: Front Desk Officer



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience 1 - 2 years



• Location Abuja




• Job Field Administration / Secretarial  , Customer Care 
  
  




• Salary Range ₦100,000 - ₦150,000/month
  
  

Responsibilities:

• Welcome and attend to guests in a friendly and professional manner.


• Handle guest check-in and check-out procedures efficiently.


• Respond to guest inquiries, requests, and complaints promptly.


• Manage room reservations and update booking records accurately.


• Answer phone calls and provide information about hotel services.


• Maintain accurate guest records and prepare daily front desk reports.


• Coordinate with housekeeping and other departments to ensure guest satisfaction.


• Process payments and issue receipts where necessary.


• Ensure the reception area is clean, organized, and presentable at all times.


• Follow hotel policies and procedures in handling guest services.

Education and Work Experience:

• Minimum of OND, HND, or B.Sc. in Hospitality Management, Business Administration, or a related field.


• 1–2 years of experience in a front desk or customer service role, preferably in the hospitality industry.


• Good knowledge of hotel front desk operations.


• Proficiency in MS Office applications.


• Excellent communication and interpersonal skills.


• Professional appearance and attitude.


• Ability to multitask and work under pressure.

Required Competencies:

• Customer service and guest relations skills.


• Strong verbal and written communication.


• Attention to detail and accuracy.


• Time management and multitasking ability.


• Problem-solving and conflict resolution skills.


• Basic administrative and record-keeping skills.


• Professionalism and positive attitude.