Job Description
Key Responsibilities
Property Letting & Tenant Management
- Develop and implement strategies to improve occupancy levels across company properties.
- Market available spaces and coordinate property viewings for prospective tenants.
- Manage tenant onboarding including lease documentation, compliance, and move-in coordination.
- Maintain strong relationships with tenants and address concerns or complaints promptly.
- Monitor lease expirations and manage renewals to maintain occupancy stability.
Facility & Property Operations
- Oversee the day-to-day management and maintenance of company properties and facilities.
- Ensure buildings, utilities, and common areas are properly maintained and fully operational.
- Supervise facility staff including cleaners, technicians, and security personnel.
- Coordinate routine maintenance, repairs, and preventive maintenance schedules.
Vendor & Contractor Management
- Manage third-party vendors including maintenance contractors, cleaning services, and security providers.
- Ensure vendors deliver services in line with agreed service levels and standards.
- Monitor contractor performance and manage service contracts.
Health, Safety & Compliance
- Ensure all properties comply with health, safety, and environmental regulations.
- Implement and monitor safety procedures across facilities.
- Ensure emergency systems such as fire safety equipment and alarms are functional and regularly inspected.
Financial & Operational Management
- Monitor facility-related expenses and ensure cost-effective management of maintenance budgets.
- Review and approve service requests and facility expenditure within approved limits.
- Prepare periodic reports on occupancy levels, maintenance issues, and facility performance.
Key Requirements
Education
- Bachelor’s Degree or HND in Estate Management, Facility Management, Engineering, Business Administration, or related field.
Experience
- 7 – 12 years experience in property management, facility management, or real estate operations.
- At least 3–5 years in a supervisory or management role.
Skills & Competencies
- Strong leadership and team management skills
- Property letting and tenant management experience
- Facility maintenance and building management knowledge
- Vendor and contractor management
- Strong negotiation and conflict resolution skills
- Financial and cost management awareness
- Ability to handle operational issues and tenant relations professionally
- Key Performance Indicators (KPIs)
- Occupancy rate of managed properties
- Tenant satisfaction and retention levels
- Timeliness of maintenance and repairs
- Facility operational efficiency
- Vendor performance and service quality
- Cost control on facility maintenance
Preferred Qualifications
- Professional certification in Estate Management, Facility Management, or Property Management.
- Experience managing commercial or mixed-use properties.
Leadership Expectations
- The Letting & Facility Manager is expected to:
- Demonstrate strong leadership and accountability
- Maintain operational discipline across properties
- Ensure prompt response to tenant and facility issues
- Build a professional property management structure
- Maintain high service standards across all facilities