• Application Deadline:
• Position: Customer Service Representative



• Job Type Full Time



• Qualification BA/BSc/HND , OND



• Experience



• Location Lagos




• Job Field Customer Care 
  
  

Job Summary

• The ideal candidate will be responsible for managing customer interactions, providing information about our properties and investment opportunities, and ensuring a positive client experience at all times.


• This role requires excellent communication skills, attention to detail, and the ability to manage multiple client requests effectively.

Key Responsibilities

• Attend to customer inquiries through phone calls, emails, and in-person visits.


• Provide detailed information about the company’s properties, investment plans, and services.


• Assist clients with documentation, applications, and payment processes.


• Maintain accurate records of customer interactions and transactions.


• Handle and resolve customer complaints or escalate them to the appropriate department.


• Follow up with clients on property inquiries, investment packages, and service requests.


• Coordinate with the sales, accounts, and operations departments to ensure smooth service delivery.


• Keep customers informed about new property listings, investment opportunities, and company updates.


• Ensure a professional and positive customer experience at all times.


• Support administrative tasks related to customer management.

Requirements and Qualifications

• Minimum of OND / HND / Bachelor’s Degree in Business Administration, Marketing, Economics, or a related field.


• Previous experience in customer service, sales, or real estate services is an added advantage.


• Strong communication and interpersonal skills.


• Good problem-solving and conflict resolution abilities.


• Proficiency in Microsoft Office and basic computer applications.


• Ability to work under pressure and manage multiple client requests.

Key Skills:

• Customer Relationship Management


• Communication and negotiation skills


• Problem-solving ability


• Attention to detail


• Professionalism and integrity.