Job Description
Position Overview
- The Showroom Sales Manager will oversee the daily operations of the furniture and stationery showroom, ensuring optimal sales performance, excellent customer service, and efficient stock management.
- The ideal candidate will be a dynamic leader with strong sales and operational experience, capable of driving revenue growth, maintaining high visual merchandising standards, and managing a motivated sales team.
Key Responsibilities
Sales & Business Development:
- Achieve monthly and quarterly sales targets for both furniture and stationery product categories.
- Develop and implement strategies to attract new customers and retain existing clients.
- Monitor competitor activities and recommend pricing or promotional adjustments.
- Prepare and present periodic sales performance reports to management.
Customer Service:
- Ensure customers receive professional, prompt, and friendly service at all times.
- Handle customer inquiries, complaints, and after-sales support efficiently.
- Build and maintain strong relationships with corporate and walk-in clients to encourage repeat business.
Showroom Operations:
- Maintain showroom cleanliness, organization, and visual merchandising standards.
- Oversee daily opening and closing procedures to ensure operational readiness.
- Ensure price tags, product descriptions, and displays are accurate and up to date.
- Coordinate with suppliers for timely deliveries and quality checks of products.
Inventory & Stock Management:
- Monitor stock levels and coordinate with procurement to avoid shortages or overstocking.
- Ensure proper storage, handling, and display of all products.
- Conduct regular stock counts and reconcile discrepancies with inventory records.
Team Leadership:
- Supervise, train, and motivate showroom sales staff to achieve individual and team targets.
- Conduct performance reviews and identify training and development needs.
- Develop staff work schedules and ensure adequate staffing during peak hours.
Administration & Reporting:
- Maintain accurate sales, expense, and customer records.
- Provide weekly and monthly operational updates to management.
- Manage petty cash and ensure financial transactions comply with company policies.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, or a related field (preferred).
- Minimum 3 – 5 years of experience in retail sales or showroom management, preferably in furniture, stationery, or related sectors.
- Strong sales and negotiation skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and basic POS/inventory systems.
- Strong leadership and people management abilities.
- Attention to detail and strong organizational skills.
- Ability to work a flexible schedule, including weekends and public holidays.