• Application Deadline:
• Position: Host and Hostess



• Job Type Full Time



• Qualification Secondary School (SSCE)



• Experience



• Location Abuja




• Job Field Hospitality / Hotel / Restaurant 
  
  

Main Functions

• The Host / Hostess is responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a pleasant first impression for all visitors.


• The role serves as the primary point of contact for guests entering the restaurant, ensuring smooth flow of service and maintaining high standards of hospitality.


• The ideal candidate must be courteous, professional, well-groomed, and capable of delivering excellent customer service in a fast-paced hospitality environment.

Role Responsibilities

Guest Reception and Welcome:

• Greet guests warmly and professionally upon arrival.


• Escort guests to their tables and present menus where necessary.


• Ensure guests feel welcomed and comfortable throughout their visit.


• Maintain a positive and friendly attitude at all times.

Seating and Reservation Management:

• Manage table reservations and waiting lists efficiently.


• Monitor table availability and coordinate seating arrangements.


• Ensure optimal seating flow to support restaurant operations.


• Communicate reservation details to restaurant staff.

Customer Service and Guest Relations:

• Provide accurate information about menu items, specials, and services.


• Address guest inquiries and requests promptly.


• Escalate guest complaints or concerns to supervisors when necessary.


• Ensure guest satisfaction through attentive service.

Front-of-House Coordination:

• Coordinate with servers, supervisors, and kitchen staff to ensure smooth service flow.


• Monitor dining room activities and assist in managing guest traffic.


• Support team members during busy service periods.

Appearance and Environment Management:

• Ensure the reception area and entrance are clean, organized, and presentable.


• Maintain a professional appearance and adhere to grooming standards.


• Ensure menus and promotional materials are properly arranged.

Safety and Compliance:

• Follow all health, safety, and operational procedures.


• Ensure guest safety and orderly movement within the premises.


• Support emergency procedures if required.

Administrative and Reporting Duties:

• Maintain reservation records and guest logs.


• Report guest feedback and service issues to supervisors.


• Assist with event bookings or group reservations where necessary.

Experience / Qualification

• Minimum of SSCE or equivalent qualification


• Previous experience in hospitality, restaurant service, or customer service is an advantage


• Good command of spoken English and interpersonal communication skills


• Training in hospitality service or customer care is an added advantage.

Competencies/Skills:

• Excellent customer service and interpersonal skills


• Strong communication and coordination abilities


• Ability to remain calm and professional under pressure


• Organizational and multitasking skills


• Basic knowledge of restaurant operations.

Behavioural Qualities / Other Competences:

• Friendly and approachable personality


• Professional appearance and demeanor


• High level of courtesy and hospitality


• Team-oriented and cooperative attitude


• Reliability and punctuality.