Job Description
Job Summary
- The Facility Manager at Ziloc Construction Limited is responsible for the comprehensive management, maintenance, safety, and operational efficiency of a diverse portfolio, including shopping malls, residential estates, office buildings, and landed properties.
- This pivotal role ensures that all facilities remain well-maintained, secure, and fully compliant with national regulations. The successful candidate will be tasked with providing a safe, comfortable, and high-standard environment for all tenants, residents, staff, and visitors, upholding the firm's reputation for excellence.
Key Responsibilities
Facility Operations Management:
- Oversee the day-to-day operations of all assigned facilities.
- Ensure buildings, equipment, and infrastructure are properly maintained.
- Supervise cleaning, maintenance, landscaping, and technical service providers.
- Ensure all facilities operate efficiently and meet required standards.
Maintenance & Infrastructure Management:
- Develop and implement preventive maintenance schedules.
- Ensure prompt repair of electrical, plumbing, HVAC, elevators, and structural issues.
- Monitor facility systems such as power supply, water systems, generators, and fire safety systems.
- Ensure facilities remain in optimal working condition.
Tenant & Resident Relations:
- Serve as the primary contact for tenants, residents, and occupants.
- Address complaints, maintenance requests, and operational issues.
- Ensure tenant satisfaction and smooth facility usage.
- Coordinate tenant move-ins, move-outs, and property inspections.
Security & Safety Oversight:
- Supervise security operations within the facilities.
- Ensure proper access control, visitor management, and patrol systems.
- Implement emergency preparedness plans and evacuation procedures.
- Ensure compliance with fire safety and health regulations.
Financial & Budget Management:
- Prepare and manage facility operational budgets.
- Monitor service charges, maintenance costs, and operational expenses.
- Approve maintenance and service expenditures.
- Ensure cost-effective facility management practices.
Vendor & Contractor Management:
- Select and manage contractors and service providers.
- Monitor vendor performance and service delivery standards.
- Ensure all vendors comply with contractual obligations and safety regulations.
Compliance & Documentation:
- Ensure facilities comply with all regulatory and statutory requirements.
- Maintain proper records of maintenance, inspections, and facility reports.
- Ensure property documentation and operational policies are properly implemented.
- Any other responsibility incidental to the role of a Facility Manager and as may be assigned by the Managing Director from time to time.
Key Performance Indicators
- Facility uptime and operational efficiency
- Tenant/resident satisfaction levels
- Maintenance response and resolution time
- Cost control and budget compliance
- Safety and regulatory compliance
Educational Qualification
- Bachelor’s Degree in Facility Management, Engineering, Estate Management, or related field.
- Professional certifications in Facility Management or Property Management are an advantage.
- Must have 3-5 years experience in facility or property management.
- Familiarity with Industry specific software
Key Skills and Competencies:
- Demonstrated leadership and team management capabilities
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills, with the ability to build strong relationships
- Proficiency in budget planning and financial management
- Solid understanding of building systems, facilities operations, and maintenance processes
- Strong organizational, documentation, and reporting skills
- Ability to work in a fast-paced environment with agility and adaptability.