• Application Deadline: Tue, 21 Jul 2026 00:00:00 GMT
• Position: Head of Business Operations



• Job Type Full Time



• Qualification BA/BSc/HND , Professional Certificate



• Experience 7 - 10 years



• Location Lagos




• Job Field Administration / Facilities 
  
  

Job Description

• The Head of Business Operations is responsible for driving operational coordination, execution discipline, governance cadence, and performance visibility across our client's core business functions.


• The role exists to reduce operational dependency on the MD by strengthening accountability structures, improving cross functional execution, institutionalizing reporting rhythm, and supporting the company’s transition toward a more structured and scalable operating model.

Responsibilities

Operational Coordination and Execution:

• Coordinate operational activities across all business functions


• Ensure alignment between strategy, execution priorities, and operational delivery


• Monitor execution progress and resolve operational bottlenecks


• Drive accountability across functional leads

Governance and Performance Management:

• Implement operational review cadence across weekly, monthly, and quarterly cycles


• Support KPI implementation and performance tracking systems


• Monitor operational reporting and escalation management


• Reinforce delegation matrix and authority clarity

Sales and Delivery Alignment:

• Improve coordination between Sales, Delivery, Customer Success, and Partnerships


• Monitor pipeline visibility and operational readiness for execution


• Support recurring revenue operationalization and customer lifecycle continuity

Process Improvement:

• Standardize workflows, reporting formats, and operational processes


• Improve operational visibility and reporting discipline


• Drive process optimization and execution consistency

Leadership Support:

• Provide operational reporting and execution visibility to the MD and CEO


• Support organizational stabilization and institutional maturity initiatives


• Reinforce execution discipline and accountability culture.

Key Performance Indicators

• Reduction in operational escalations to MD


• Operational review cadence adherence


• Delivery coordination efficiency


• KPI reporting compliance across functions


• Pipeline and execution visibility quality


• Cross functional accountability effectiveness


• Process standardization implementation progress.

Requirements

• Bachelor’s Degree in Business Administration, Management, Technology, Engineering, or related field with 7 to 10 years relevant experience


• MBA, PMP, Lean Six Sigma, or related professional certifications will be advantageous


• Strong operational leadership capability


• Experience managing cross functional business operations


• Strong execution monitoring and governance discipline


• Commercial awareness and enterprise coordination capability


• Strong communication and reporting skills


• Ability to drive accountability without creating operational friction


• Experience within technology services or consulting environments preferred.

Functional Oversight:

• Sales and Business Development


• Technology Delivery


• Customer Success


• Marketing and Brand Communication


• Partnership Management.