• Application Deadline:
• Position: Protocol Assistant



• Job Type Full Time



• Qualification BA/BSc/HND



• Experience 2 - 4 years



• Location Lagos




• Job Field Security / Intelligence 
  
  

Job Summary

• They are seeking a Protocol Assistant to provide efficient airport protocol, passenger assistance, transportation coordination, and travel support for company personnel and guests.

Responsibilities

• Provide protocol assistance to company personnel and guests at the airport.


• Coordinate airport shuttles, circuit buses, drivers, and passenger transportation.


• Ensure all expected passengers are accounted for before shuttle departure.


• Receive and assist passengers during arrival and departure.


• Liaise with Immigration, Customs, NDLEA, airlines, and other relevant airport stakeholders.


• Coordinate accommodation arrangements for unplanned passengers when required.


• Ensure all transportation activities are accurately recorded in the Personnel Transportation Solution (PTS).


• Forecast additional transportation requirements for assigned flights.


• Supervise passenger luggage handling and assist with missing luggage recovery.


• Maintain daily updates on protocol activities in the General Services Support System (G3S).


• Prepare and submit weekly protocol reports.


• Supervise airport drivers and conduct routine shuttle inspections.


• Report vehicle safety issues to the relevant department.


• Provide passengers with accurate information on flights, hotel shuttles, transportation, and accommodation.


• Prepare daily travel analysis and transportation plans from the PTS.


• Ensure safe and efficient transportation of passengers to and from the airport.

Requirements

• B.Sc./B.A. or HND in any relevant discipline.


• 2-4 years' experience in a similar role.


• Strong communication and interpersonal skills.


• Good customer-service and coordination abilities.


• Ability to work effectively with airport authorities, airlines, drivers, and other stakeholders.


• Good organizational and reporting skills.


• Ability to work flexible hours, including early mornings, late evenings, weekends, and public holidays when required.


• Strong awareness of safety and HSE procedures.


• Ability to work in a fast-paced and operational environment.

Ideal Cadidate:

• We are looking for someone who is organized, reliable, service-oriented, safety-conscious, and comfortable coordinating passengers and transportation in a busy airport environment.